FAQs
PRODUCT FAQ
What makes the Heated K-Beauty Silicone Facial Cleanser™ different?
It combines gentle heat therapy, sonic vibration, and ultra-soft medical-grade silicone to deeply cleanse, unclog pores, dissolve makeup residue, and brighten skin — all while staying gentle enough for daily use.
Is the cleanser safe for sensitive skin?
Yes. It is designed with hypoallergenic, non-porous silicone that is safe for sensitive, acne-prone, and reactive skin.
Can beginners use this tool?
Absolutely. Our cleanser was created to simplify skincare — one tool, quick results, zero learning curve.
Does this help with textured skin or dullness?
Yes. Heat and sonic vibrations promote smoother texture, increased circulation, and a refreshed glow.
Is it waterproof?
Yes. The device is fully waterproof (IPX7 rated) and safe to use in the shower.
How do I clean the device?
Rinse with warm water after each use. The silicone dries quickly and does not harbor bacteria.
How long does the battery last?
One full charge typically lasts 2–3 weeks depending on usage.
USAGE FAQ
How often should I use it?
Daily use is safe and recommended for best results.
Can I use this with any cleanser?
Yes. It works with gel, foam, and cream cleansers. Avoid clay or exfoliating scrubs.
Is the heat adjustable?
Yes. You can switch between multiple warming levels for your comfort.
Can I use it with serums or exfoliants?
Use it only with cleanser to avoid damaging the silicone.
SHIPPING & DELIVERY FAQ
Where do you ship?
We currently ship worldwide, with the majority of our customers located in North America, Europe, and Australia.
How long does shipping take?
Standard delivery is typically 5–12 business days depending on your region.
How long is processing time?
1–3 business days.
How can I track my order?
Once shipped, you will receive a tracking link via email or SMS.
My tracking hasn’t updated. What should I do?
Tracking may take 24–72 hours to update. If it’s delayed longer, contact support and we will assist immediately.
ORDERS & RETURNS FAQ
Do you offer returns?
Yes. We offer a 30-day satisfaction guarantee on all unopened or unused products.
What if my item arrives damaged?
We will replace it at no cost. Contact our support team with a photo of the issue.
Can I change or cancel my order?
Changes can be made within 12 hours of placing your order.
What payment methods do you accept?
All major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
WARRANTY & SUPPORT FAQ
Is there a warranty?
Yes. Every device comes with a 1-year limited warranty covering manufacturer defects.
Do you offer customer support?
Absolutely. Our support team is available 7 days a week via email.
How can I contact you?
You can reach us at:
📩 support@doslows.com